Privacy Policy

Effective Date: [1-Oct-2025]
Last Updated: [14-Oct-2025]

Welcome to UTByteX, a platform developed by Uptime Pro Engineering Sdn. Bhd. (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile application, and related cloud services (collectively, the “Services”).

We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA Malaysia) and other applicable data protection laws.

1. Information We Collect

1.1 Personal Information

We may collect information that can identify you as an individual, such as:

Full name, company name, designation, and contact details (email, phone number)
Account credentials and login information
Billing, payment, and transaction information

1.2 Technical and Usage Information

When you access our Services, we may automatically collect:

Device type, IP address, browser type, and operating system
Usage statistics such as login time, pages viewed, and features accessed
Cookies and similar technologies for analytics and performance improvement

1.3 IoT and Sensor Data

When UTByteX is used to collect real-time data from connected equipment, sensors, or systems, the collected data (e.g., energy consumption, machine performance, environmental readings) is used solely for service delivery, analytics, and system optimization purposes.

2. How We Use Your Information

We use the information collected to:

Provide, operate, and maintain our Services
Create and manage user accounts
Analyze platform performance and improve functionality
Communicate with you regarding updates, maintenance, and support
Fulfill contractual or legal obligations
Generate insights and reports to improve your operational efficiency

3. Sharing and Disclosure

We do not sell or rent your personal data. However, we may share your information with:

Authorized service partners (e.g., cloud hosting, analytics, payment gateways)
Affiliated entities or project partners for legitimate business purposes
Regulatory authorities or law enforcement when required by law

All third parties handling your data are required to comply with our confidentiality and data protection standards.

4. Data Retention

We retain your personal and system data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. When no longer needed, data will be securely deleted or anonymized.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your data from unauthorized access, disclosure, alteration, or destruction. These include:

Encrypted data transmission (HTTPS/TLS)
Access control and authentication
Regular system updates and security audits

However, please note that no system is completely secure, and we cannot guarantee absolute protection.

6. Your Rights

Under the PDPA, you have the right to:

Access the personal data we hold about you
Request correction of any inaccurate or incomplete information
Withdraw consent for data processing (subject to legal or contractual obligations)
Request deletion of your personal data, where applicable

To exercise any of these rights, please contact us at the details below.

7. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your browsing experience and analyze site usage. You can manage or disable cookies through your browser settings, but some parts of our Services may not function properly as a result.

8. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the updated “Last Updated” date.

10. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal data, please contact us at:

Uptime Pro Engineering Sdn. Bhd.
Attn: Data Protection Officer
Email: admin@UTByteX.com / admin@uptimepro.com.my
Address: D-21-2, Jalan Atmosphere 7, Pusat Bandar Putra Permai, 43300 Seri Kembangan, Selangor
Website: https://www.utbytex.com / https://www.uptimepro.com.my